Job Description: Spa Receptionist at The Natural Health Spa, Budock Vean Hotel
Position Overview:
The Natural Health Spa at Budock Vean Hotel is seeking a reliable, personable, and organised Spa Receptionist to join our team. As a Spa Receptionist, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth and welcoming experience at our spa. You will play a vital role in maintaining the spa's positive reputation and upholding the high standards of Budock Vean Hotel.
About The Natural Health Spa at Budock Vean Hotel:
The Natural Health Spa is a tranquil oasis nestled within the stunning surroundings of Budock Vean Hotel. We pride ourselves on offering a range of rejuvenating treatments and wellness services that promote relaxation and overall well-being. Our dedicated spa team are committed to delivering a personalised and memorable experience for each guest.
Responsibilities:
1. Greeting and Welcoming Guests: Welcome spa guests with a warm, friendly and professional demeanour, ensuring they feel valued and comfortable from the moment they step into the spa.
2. Appointment Scheduling: Efficiently manage spa bookings, both in-person, over the phone and via email, ensuring accuracy and organization in the appointment system.
3. Information and Assistance: Provide detailed information about spa services, packages, and promotions to help guests make informed decisions based on their preferences and needs.
4. Check-In and Check-Out: Handle client arrivals and departures in a timely manner, collecting necessary information and processing payments accurately.
5. Customer Service: Address guest inquiries, concerns, and feedback professionally and promptly, striving to exceed their expectations and ensuring their satisfaction.
6. Upselling and Retail: Promote additional services and retail products offered by the spa, enhancing the guest experience while contributing to revenue generation.
7. Spa Facility Management: Maintain a neat and organized spa reception area, ensuring it reflects the spa's ambiance and brand standards. Assist spa therapists with turn down of treatment rooms.
8. Collaborate with the Spa Team: Work closely with therapists and other spa staff to coordinate appointments and provide seamless service to guests and variability for therapists.
9. Record Keeping: Accurately record guest information, appointment details, and other essential data in the spa's system.
Requirements:
1. Experience: Prior experience in a similar role, preferably within a spa, hotel, or hospitality environment is preferred.
2. Communication Skills: Excellent verbal and written communication skills, with a friendly and approachable attitude.
3. Customer-Oriented: A passion for delivering exceptional customer service, ensuring guests have a memorable and pleasant spa experience.
4. Organizational Skills: Strong organizational abilities to manage multiple tasks, appointments, and administrative duties effectively.
5. Computer Proficiency: Familiarity with computer systems and software for appointment scheduling and basic administrative tasks. Experience with Premier Spa + is preferred.
6. Wellness Knowledge: Basic understanding of spa treatments, therapies, and products is a plus but not mandatory as training will be provided.
Working Hours and Compensation:
- Position: Spa Receptionist
- Employment Type: Part-time - Tues-Sunday Rota (4 days/24 hours a week)
- Working Hours: 8:45 am - 2:45 pm (Flexible)
- Salary: £10.42 per hour, to be increased to £10.90 per hour once successfully passed 3-month probationary period
- Retail Incentive Commission Scheme - Opportunity to earn 20% commission on product sales
Join our dedicated team at The Natural Health Spa and Budock Vean Hotel, where you will have the opportunity to contribute to a serene and rejuvenating environment, providing our guests with an unforgettable experience.
Job Types: Full-time, Part-time
Part-time hours: 24 per week
Salary: From £10.42 per hour
Expected hours: No less than 24 per week
Benefits:
- Company pension
- On-site parking
Supplemental pay types:
- Commission pay
- Tips
Ability to commute/relocate:
- Mawnan Smith, TR11 5LG: reliably commute or plan to relocate before starting work (required)
Experience:
- customer service: 1 year (preferred)
Work Location: In person
